Open to opportunities

Estefano Blancarte

@estefanoblancarte

Message

I resolve enterprise IT support issues across identity, endpoints, collaboration tools, and authentication.

Mexico

Message

What I'm looking for

I'm looking for remote or hybrid IT support opportunities where I can resolve enterprise endpoint, identity, access, authentication, and service desk issues while continuing to grow in networking, cybersecurity, and enterprise technologies.

I've delivered Level 1 and Level 2 enterprise IT support for Stripe through EOS IT Solutions, resolving Windows, macOS, Google Workspace, Slack, account access, software, and endpoint issues.

I support identity and authentication workflows including Active Directory, YubiKey, Hypr, MFA, password resets, account unlocks, onboarding, offboarding, and asset management. I document incidents clearly, follow escalation paths, and provide remote, customer-focused technical support.

Across Tech Mahindra, Wipro, AT&T, and HCL Technologies, I've handled hardware, software, connectivity, account, and service desk incidents in structured support environments.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

EOS IT Solutions

Mar 2025 - Jul 2026 (1 year 4 months)

Provided Level 1 and Level 2 technical support for enterprise users in Windows and macOS environments. Troubleshot Google Workspace, Slack, domain accounts, password resets, account access and software issues.