Isidro Vela

Provided advanced technical support through phone, chat, and email. Troubleshot wireless devices, activations, and account issues, and supported mobile device setup and configuration.

Supported users across 64 healthcare organizations in the United States. Assisted with Microsoft 365, Teams, VPNs, Windows devices, and printers, and supported iOS and Android mobile devices.

Supported Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint. Assisted users with MFA, account access, VPN connectivity, and mobile support, and managed incidents through ServiceNow.

Delivered support for hardware, software, and mobile devices. Assisted customers through phone, email, and chat channels, and resolved technical issues and service requests.

Supported enterprise users with Microsoft Office, VPNs, hardware, software, and mobile devices. Performed workstation imaging and software deployment, and served as QA Analyst, Trainer, Incident Coordinator, and Floor Support.

Delivered technical support and customer service. Assisted with onboarding, coaching, and quality reviews.

Completed Bachillerato General (General Baccalaureate) at I.C.U.B.I.

Earned a High School Diploma from Waukegan High School.