Blanca Martinez

I’m a results-driven IT Support Specialist with 10+ years of progressive experience supporting end users, administering systems, and operating IT services across enterprise environments. I’m especially proud of how consistently I’ve kept teams moving by managing ticketing workflows, troubleshooting complex issues, and meeting SLA commitments.

In my current role (Atos Delivery, L2 / Coordinator), I lead onboarding for new hires and ensure Day 1 readiness by validating system access and tool provisioning. I manage ServiceNow ticket queues across the US, assign tasks to field technicians, coordinate escalations with L3 teams, and document repeatable solutions as Knowledge Base (KB) articles.

I also drive endpoint reliability through device management and security tooling. I administer Microsoft Intune (device registration, policy enforcement, compliance monitoring, shared drive access, Windows migrations, and application deployments), manage Azure MFA via the Microsoft Authenticator console, and support troubleshooting work like BIOS updates, Regedit fixes, and CMD-based configurations.

Across Tech Mahindra and Softtek, I delivered remote and on-site support, supervised ticket queues, supported Exchange migrations, and used Active Directory for account and permission lifecycle work. Earlier, at Teleperformance, I handled telecommunications technical support, restoring customer connectivity with hands-on diagnostics and secure account verification—skills that still shape how I communicate and resolve incidents today.