Essie Wang

I’m a Senior Customer Success & Project Management professional with 3.5 years of experience in B2B SaaS/BI solutions. As a PMP-certified leader, I manage full-cycle client lifecycles—from onboarding to renewal—and I’ve led 22 enterprise data projects to successful acceptance, driving over RMB 6M in project collection.

I’m at my best where delivery meets growth. I architected customer health scoring models that improved risk identification accuracy by 35%, and I built scalable enablement frameworks and AI-powered knowledge bases that incubated 300+ power users—boosting support efficiency by 85% while maintaining 90%+ customer satisfaction.

Across remote and cross-border environments, I focus on governance and alignment. I orchestrate high-stakes, multi-national projects through asynchronous collaboration and clear stakeholder alignment, and I’ve established standardized issue-response SOPs with SLA benchmarks and communication hierarchies to keep momentum and outcomes predictable.

In my work at FanRuan, I secured incremental revenue (RMB 1.5M) through renewal and upsell campaigns, achieved an 85% renewal rate, and supported large-scale BI rollout across 21 provinces and 400+ branches. I also led cross-border, compliance-first delivery (China-Russia) with hybrid architectures and encrypted synchronization, and I’ve driven fully remote platform rollouts with zero defects and no communication misalignment. I want to keep building customer value through rigorous delivery, measurable intelligence, and enablement that sticks.