Nicole Brown

Analyze patient medical records to support urology diagnoses and finalize referrals according to office scheduling guidelines. Train multiple referral coordinators and coordinate with the Engagement Committee to strengthen teamwork and morale.

Answered inbound calls and scheduled appointments for physicians and clinical practitioners, communicating patient instructions as needed. Collected prescription refill requests, labs, test results, and incoming referrals, and trained new hires.

Assisted patients and visitors in a high-traffic emergency department and performed point-of-service medical collections. Verified patient identity for registration accuracy, guided new hire registrars, represented Patient Access at weekly Safety Meetings, and responded to staff emergencies and operational issues.

Assisted patients and visitors in a high-traffic ED/trauma setting and performed point-of-service medical collections. Verified patient identity using three forms of identification to ensure accurate registration.

Trained to analyze software performance test results and perform non-functional testing. Presented findings to clients, the development team, and internal stakeholders.

Created communication strategies to meet client objectives and managed social media content. Organized onsite employee training and led a team of 10 entertainers focused on assisting the customer service department, contributing to a reported 15% sales increase over three years.

Created testing and evaluation procedures to assess employee performance before, during, and after training sessions. Analyzed skill levels, developed training programs based on department needs, used NGP and Nation Builder for onboarding, and consulted on donor outreach, community relations, and event planning for political campaigns.

Completed (or is scheduled to complete) the Certification in Technical Support Fundamentals as part of Google IT Career Certificates in 2026.

Expected to complete a Master of Science in Information Technology with a concentration in Software Application Development at Southern New Hampshire University in 2026.

Completed a Certification in Quality Assurance and Software Testing at Tech Talent South in 2019.

Earned a Bachelor of Arts in Communication Studies with concentrations in Public Advocacy and American Studies from the University of North Carolina at Charlotte in 2014.