Esponolia Law

I've supported healthcare customers at Teleperformance since 2021, assisting with appointments, benefits, eligibility, claims, billing, authorizations, referrals, and service requests.

I manage high-volume inbound and outbound calls, verify insurance and account information, update EHR and CRM records, and coordinate with patients, providers, insurers, and internal teams. I maintain accurate documentation while following HIPAA, privacy, quality, and security requirements.

Previously, at Toledo Bend Retirement and Rehabilitation, I supported patient registration, daily patient needs, appointment coordination, medical records, and communication across care teams while protecting patient dignity, comfort, and safety.