Ashley Rice

Processed inventory and prepared customer orders by packing items and loading shipments for trucks. Used scanners to read barcodes, followed on-screen task prompts, and troubleshot issues to meet quality requirements.

Answered phones, scheduled patient appointments, and conducted insurance verifications to support patient reimbursement for services. Followed policies and procedures to maintain consistent service quality.

Cancelled policies, copied occurrences, and documented customer interactions while maintaining accurate work logs. Compared and re-entered data using source documents to detect errors and verified information before submission.

Provided customer service by phone, checked and ensured changes were made to resolve customer problems, and handled product/service inquiries. Resolved service and billing complaints by adjusting bills, exchanging merchandise, and issuing refunds as needed.

Trained team members on job duties and company policies, implemented service standards, and interpreted procedures for staff. Resolved customer complaints and placed outbound calls to solicit payments on past-due accounts.

Supported customers with past due accounts and billing disputes by taking inbound calls and placing outbound calls. Evaluated and modified accounts, negotiated payment solutions, and recorded payment commitments in line with applicable federal and state laws.

Interacted with customers via outbound phone calls and entered customer data accurately into computer systems. Communicated clearly and worked effectively as part of a team.

Provided basic patient care including assistance with personal hygiene, ambulation, and feeding while maintaining patient safety. Completed documentation for patient-related tasks while supporting comfort, privacy, and dignity.

Earned an Associate of Science in Medical Billing and Coding from Ultimate Medical Academy (Jan 2022–Dec 2022).