Open to opportunities

Eslam Abass

@eslamabass

Experienced customer service and sales professional in telecom and insurance, driving results through leadership and problem-solving.

Egypt

Message

What I'm looking for

I am seeking a customer-facing role where I can lead teams, exceed sales targets, and improve service quality in a growth-oriented company that values leadership and results.

I am an experienced customer service and sales professional with a strong background in the telecom and insurance sectors, leading branch operations and managing teams to meet sales and service targets.

I have a proven track record of delivering excellent customer service, exceeding individual sales goals, and resolving technical and client issues efficiently across roles in Telecom Egypt, Misr Insurance, and Xceed.

I hold a commerce degree with certifications including CCNA (self-study), N+, ICDL, and PFA, and I bring strengths in leadership, negotiation, time management, and working under pressure to contribute immediately to a results-driven team.

Experience

Work history, roles, and key accomplishments

Current

Branch Supervisor

Current

Telecom Egypt

Jul 2022 - Present (3 years 2 months)

Lead daily branch operations and supervise a team to achieve sales and service targets while maintaining high customer satisfaction through quality service.

Team Leadership Sales & Management Customer Service Performance Management Problem Solving Time Management

Indoor Sales Representative

Telecom Egypt

Dec 2018 - Jul 2022 (3 years 7 months)

Delivered customer service and promoted telecom products, consistently met and exceeded individual sales goals while handling client inquiries and resolving issues efficiently.

Sales Customer Service Product Promotion Client Relations Communication