AM

Open to opportunities

Ahmed Mansour

@ahmedmansour

Customer-focused customer care professional with management experience and strong business analysis skills.

What I'm looking for

I seek a customer-facing role where I can apply technical support and business analysis skills, contribute to operational improvements, and grow into leadership.

I am a determined, confident customer care professional with strong communication skills and commercial awareness, focused on delivering effective technical support and excellent customer experiences.

I have hands-on experience troubleshooting technical issues across phone, email, and live chat, documenting support requests, and improving operational efficiency in customer-facing roles at Concentrix and Sutherland Global Services.

Previously as a Branch Manager, I led sales, management, and operations improvements, evaluated suppliers to control costs, and applied business analysis and strategic planning to drive performance.

Experience

Work history, roles, and key accomplishments

CO

Customer Care Representative

Concentrix

May 2024 - May 2025 (1 year)

Provided technical customer support across phone, email, and live chat, resolving inquiries and technical issues promptly to maintain high service levels.

Customer Support Troubleshooting Live Chat Email Support Phone Support CRM Ticketing Technical Support

SS

Customer Care Representative

Sutherland Global Services

Oct 2023 - May 2024 (7 months)

Troubleshot customer issues, identified root causes, and documented inbound support requests to ensure accurate resolution and tracking.

Troubleshooting Root Cause Analysis Ticketing Documentation CRM Customer Support Phone Support Escalation Management

SS

Branch Manager

Smoking Shop

Jul 2018 - Dec 2021 (3 years 5 months)

Improved sales, management, and operations by identifying performance gaps and optimizing supplier evaluation to control costs and boost efficiency.

retail management Sales Strategy Operations Management Cost Control Strategic Planning Inventory Management

Education

Degrees, certifications, and relevant coursework

MU

Mansoura University

Bachelor of Sciences, Sciences

Bachelor of Sciences degree from Mansoura University focused on general science coursework.

Tech stack

Software and tools used professionally

Gmail

Root Cause

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Ahmed Mansour - Customer Care Representative - Concentrix | Himalayas