Esegine Oreva
@esegineoreva
I resolve remote Microsoft 365, identity, and technical support issues.
NigeriaWhat I'm looking for
I'm a CompTIA A+ certified IT support specialist delivering remote help desk support for distributed users, with hands-on Microsoft 365, Microsoft Entra ID, and Active Directory administration.
At Apexa IT Solutions, I supported 50–70 staff remotely, resolving Windows and Microsoft 365 issues and managing 25–30 weekly incidents through ServiceNow ITSM and Jira. I administered accounts, password resets, and shared mailboxes while documenting and escalating complex cases.
At Pixel IT Solutions & Gadgets, I diagnose desktop and laptop hardware and software issues across 15–20 client engagements each week. My SOC monitoring background adds a security-aware approach to access support, incident documentation, and escalation.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Pixel IT Solutions & Gadgets
Oct 2024 - Present (1 year 11 months)
Diagnose and resolve hardware and software issues on desktops and laptops for 15-20 client engagements weekly, including OS installation, drivers, and business applications. Configure networking, printers, and peripherals, and support customers through clear, non-technical explanations.
Help Desk Analyst
Apexa IT Solutions
Jan 2023 - Jul 2024 (1 year 6 months)
Provided remote technical support to a workforce of 50-70 staff using TeamViewer, AnyDesk, ConnectWise, and Windows Remote Desktop, resolving Windows and Microsoft 365 issues without on-site presence. Logged, prioritized, and resolved 25-30 incidents weekly in ServiceNow ITSM and Jira, maintaining accurate ticket documentation for every case.
Security Operations Center (SOC) Analyst
Ese-Tech Nigeria Limited
Sep 2021 - Oct 2022 (1 year 1 month)
Monitored security alerts and reviewed system logs to identify suspicious activity, triaging approximately 20-30 alerts per week. Assisted in monitoring network traffic and endpoint logs to identify potential security anomalies and participated in incident response procedures.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science, Computer Engineering
Grade: Second Class Upper (2:1)
B.Sc. in Computer Engineering with Second Class Upper (2:1) honors.
First Atlantic Cyber Security Institute
Diploma, Cybersecurity Intelligence & Digital Forensics
2021 - 2021
Diploma in Cybersecurity Intelligence & Digital Forensics completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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