Open to opportunities

Escarlet Arteaga

@escarletarteaga

I plan commercial aviation training, support revenue operations, and resolve airline customer needs across LATAM and US markets.

Mexico

Message

What I'm looking for

I'm open to international opportunities where I can support aviation or commercial operations through training planning, revenue operations, billing, customer support, and cross-functional coordination.

At CAE, I lead end-to-end planning and scheduling for A320 and B737 commercial aviation training programs, coordinating instructors, simulators, and airline requirements for on-time delivery.

I partner with airline customers, Sales, Finance, and Operations to support service continuity, contract execution, revenue forecasting, commercial planning, invoicing, and month-end close. I also present biweekly performance and revenue forecasts to regional directors and sales teams.

Across customer operations roles, I have managed high-volume support pipelines, maintained 95%+ customer satisfaction, resolved 95% of issues within SLA, and improved resolution times by 30%.

I bring hands-on experience with Oracle, Salesforce, Zendesk, SAP Concur, and advanced Excel and Google Sheets, combining operational planning with billing, reporting, and commercial coordination.

Experience

Work history, roles, and key accomplishments

Current

Senior Training Planner / Customer Operations

Current

CAE

Jan 2023 - Present (3 years 7 months)

Lead end-to-end training planning and scheduling for A320 and B737 programs, coordinating instructors, simulators, and airline requirements. Act as a key customer operations partner, supporting revenue forecasting, invoicing, and month-end close.