Open to opportunities

Johanna Alegria

@johannaalegria

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Experienced hospitality professional specializing in front-desk operations, deli management, and customer service.

United States

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What I'm looking for

I'm seeking a hands-on hospitality or food-service role where I can lead and train staff, ensure quality and safety, handle guest-facing duties, and grow into expanded supervisory responsibilities in a team-oriented environment.

I am a hands-on hospitality and food-service professional with extensive front-desk and deli management experience, currently managing deli operations, training staff, and handling inventory, labeling, rotation and quality control. I also have a long history of guest services, cash handling, clerical work and multi-line phone operations across hotels and retail.

I pride myself on training teams to maintain food safety, accurate product dating, and timely reporting while ensuring excellent customer service. I am authorized to work in the United States and open to relocation to continue growing in supervisory, guest-facing, or food-service leadership roles.

Experience

Work history, roles, and key accomplishments

Current

Deli Manager

Current

American Market Super Stop

Mar 2022 - Present (3 years 6 months)

Manage deli operations including ordering, supervising and training staff, food preparation (fryer/cook/server), inventory management, product labeling and food safety, and report daily to the store manager.

Deli Operations Staff Training Food Safety Inventory Management Customer Service Reporting

Front Desk Agent

Comfort Suites

May 2022 - Oct 2022 (5 months)

Processed guest check-ins and check-outs, filed registration cards and faxed documents, handled multi-line phone reservations and inquiries, and processed payments in the Choice system.

Multi Line Phone Systems Payment Processing Customer Service

Front Desk Night Agent

Highland Inn

Nov 2021 - May 2022 (6 months)

Managed night shift front-desk operations including guest check-ins/outs, filing registration cards, processing payments and reconciling shift reports while securing cash.

Payment Processing Multi Line Phone Systems

Front Desk Agent

Comfort Inn and Suites

Aug 2021 - Nov 2021 (3 months)

Handled guest check-ins/outs, maintained registration filing and faxing, answered multi-line phones for inquiries and reservations, and authorized payments in the Choice system.

Choice System Multi Line Phone Systems Customer Service

Front Desk Clerk

Vishal Hospitality

Jun 2020 - Jun 2021 (1 year)

Checked guests in and out, maintained accurate check-in/check-out paperwork, answered multiple phone lines and ensured guest accommodations and inquiries were addressed.

Check Out Multi Line Phone Systems Guest Accommodation Customer Service