EDEryca Duran
@erycaduran
PTCB-certified pharmacy technician specializing in prior authorizations, claims accuracy, and bilingual patient support.
United StatesWhat I'm looking for
I’m a PTCB-certified Pharmacy Technician with 5+ years of experience across retail, PBM, and remote clinical environments. I focus on accurate, high-volume workflows—handling prior authorizations, claims (including reversals), and patient support while consistently meeting performance expectations.
In my most recent roles, I’ve managed 60+ inbound calls daily and processed up to 60 prescriptions per hour with minimal errors. I’m comfortable educating patients on coverage, copays, and formulary alternatives, generating approval/denial documentation, and maintaining HIPAA compliance, all while communicating effectively in English/Spanish. I also bring immunizing pharmacy technician capability and a strong training mindset, mentoring new hires and leveraging tools like CoverMyMeds, TimeMyMeds, Connexus, Zendesk, and Genysus to keep operations running smoothly.
Experience
Work history, roles, and key accomplishments
PTManaged 60+ inbound calls daily while meeting performance metrics. Processed prior authorizations, claims, and reversals accurately and educated patients on coverage, copays, and formulary alternatives.
Licensed Pharmacy Technician
TrachMar
May 2025 - Apr 2026 (11 months)
Processed up to 60 prescriptions per hour with minimal errors while maintaining HIPAA compliance and accurate data entry. Trained and mentored new hires to support high-volume workflow quality.
CCReviewed and processed prior authorization requests and communicated with providers and patients to ensure accuracy. Generated approval/denial documentation to support timely coverage decisions.
Prepared prescriptions and processed insurance claims while administering immunizations. Provided bilingual English/Spanish patient support to help customers navigate coverage and care needs.
Education
Degrees, certifications, and relevant coursework
TDThe University of Texas at Dallas
Bachelor of Science in Psychology, Psychology
Grade: Cum Laude
Earned a Bachelor of Science in Psychology (Cum Laude) from The University of Texas at Dallas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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