Jackie Moody
@jackiemoody
Certified Pharmacy Technician with 25 years' experience in medication management and prior authorizations.
United StatesWhat I'm looking for
I am a dedicated Certified Pharmacy Technician with 25 years in the pharmacy industry, specializing in medication management, prior authorizations, and patient-focused communication. I have a strong record of ensuring timely prescription delivery, training new hires, and maintaining HIPAA-compliant practices while managing high call volumes.
My recent roles include clinical pharmacy work for a PBM and specialty pharmacy operations where I assessed medication appropriateness, coordinated with prescribers and pharmacies, conducted overrides and claims testing, and supported multidisciplinary teams to meet patient needs. I bring meticulous attention to detail, structured problem solving, and leadership in pharmacy workflows and training.
Experience
Work history, roles, and key accomplishments
PTEvaluated medication appropriateness and resolved prior authorizations, communicating decisions to prescribers and pharmacies to ensure timely patient access; trained agents across 20 client protocols and escalated complex cases to pharmacists.
Front-End Operations Technician
Cigna Accredo
Sep 2022 - Mar 2023 (6 months)
Managed prior authorization communication, triaged inbound PBM test claims and coordinated cross-functional teams to expedite specialty prescriptions and ensure timely delivery.
Processed prescriptions, handled high call volumes and insurance issues, supported inventory and specialty medication workflows, and trained new hires to SOP standards over a 22-year tenure.
Education
Degrees, certifications, and relevant coursework
CCChattanooga State Community College
Associate in Pharmacy Technician, Pharmacy Technician
2000 - 2001
Completed an Associate in Pharmacy Technician program focused on pharmacy operations and medication management from August 2000 to July 2001.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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