Shannon Andrews

I am a PTCB-certified Pharmacy Technician with experience in remote support and store-based operations, focused on medication access, prior authorizations, and benefits investigation across specialty therapeutic areas including oncology, immunology, and neurology. I manage insurance claim submissions, coordinate patient assistance programs, and use EHR and payer portals to reduce turnaround times and improve adherence.

I’ve supported hospice and palliative care medication access, trained staff on PA workflows, and maintained audit-ready documentation while ensuring HIPAA compliance. My certificates in Medication Therapy Management, ENT, and Supply Chain reflect my commitment to clinical accuracy and operational efficiency.