Delaine Drummond

Coordinated timely access to specialty and infusion medications between patients, providers, and pharmacy teams, supporting prior authorization and insurance verification to reduce delays in therapy initiation. Resolved insurance-related issues and assisted with high-volume medication workflow, documentation, and compliance.

Prepared and dispensed medications in a high-volume hospital environment with a focus on safety and accuracy, performing sterile compounding and IV medication preparation per regulatory standards. Served as pharmacy technician preceptor, supported 340B program operations, managed inventory to reduce shortages and waste, and assisted prior authorization/insurance workflows to improve patient access

Processed high-volume prescriptions while maintaining accuracy and efficiency by entering and verifying prescription data and resolving insurance rejections. Delivered patient-centered service and trained new staff on pharmacy systems and workflow procedures.

Assisted pharmacists with prescription preparation, data entry, and inventory management in a fast-paced retail pharmacy setting.

Completed a Pharmacy Technician diploma program at Everest Institute in Miami, Florida.

Earned a High School Diploma from Green Island High School in Jamaica.

Completed Business Administration (Secretarial Skills, Level 2) through the National Council on Technical and Vocational Education and Training.

Grade: 4.0

Activities and societies: Student currently enrolled in an online healthcare administration program while working full-time in pharmacy operations. Focused on healthcare systems, administration, and leadership development within clinical and pharmacy settings.

Currently pursuing a Bachelor of Science in Healthcare Administration at Grand Canyon University (online), with an expected graduation in 2028. Studying healthcare systems, operations, and leadership while applying over 13 years of pharmacy experience in hospital, infusion, and retail settings to real-world healthcare workflows.