Erwin User

Helped homeowners find suitable cleaning services for their needs. Developed strong customer relationships by matching clients with the best cleaners and successfully upselling memberships and additional services.

Assisted clients in collecting overdue payments and negotiated effective repayment terms. Monitored and managed accounts receivable to accurately track overdue balances and payment statuses.

Provided Tier 1 technical chat support for multimedia services and conducted visual audits for basic billing inquiries. Offered comprehensive technical assistance for device specifications, features, and software issues.

Addressed basic billing issues and performed essential device troubleshooting for customers. Successfully upsold various products and services to enhance customer value.

Ensured high customer satisfaction by providing empathetic resolutions while maintaining strong customer connections. Reviewed and applied the latest policy updates and processes to achieve individual performance metric goals.

Accurately transcribed recordings from various formats into written text. Reviewed and edited transcriptions for grammatical accuracy, spelling, punctuation, and formatting, ensuring high quality and consistency.

Completed high school education under the old curriculum. Gained foundational knowledge across various subjects.