Erwin AlvarezEA
Open to opportunities

Erwin Alvarez

@erwinalvarez

Executive Assistant blending customer service charm, tech savvy, and web magic.Let's make work a joy

Philippines

Hi there! I'm Erwin, your friendly neighborhood Executive Assistant with a passion for customer service, technical wizardry, and web wizardry. 🌟

With five years of experience wowing customers and four years of tackling technical challenges head-on, I've honed my skills in making the impossible possible. Whether it's smoothing out scheduling snafus or crafting captivating e-commerce websites, I'm your go-to person for all things organization and innovation.

When I'm not busy building beautiful websites or delighting customers, you can find me diving into the world of email hosting, ensuring seamless communication channels for all.

I believe that every interaction is an opportunity to make a positive impact, and I'm excited about the opportunity to bring my energy and expertise to your team. Let's connect and chat about how I can help support your organization's goals and bring a smile to everyone's face along the way! 😊✨

Feel free to adjust this bio to better match your personality and style. Let me know if you need further assistance!

Experience

Work history, roles, and key accomplishments

Sutherland Global logoSG
Current

Email Hosting and Technical Support

Sutherland Global

Oct 2021 - Present (3 years 8 months)

🔧 Troubleshoot Technical Issues: Diagnose and resolve technical issues related to email hosting, including configuration problems, delivery issues, spam filtering, and domain management. Utilize your technical expertise to identify root causes and implement effective solutions.

Concentrix logoCO

Technical Support Representative

Concentrix

Jan 2016 - Jan 2019 (3 years)

🔧 Provide Technical Support: Serve as the first point of contact for customers experiencing technical issues with our products or services. Use your expertise to troubleshoot problems, answer questions, and resolve issues promptly and effectively.

💼 Identify Sales Opportunities: Listen to customers' needs and pain points to uncover opportunities for upselling or cross-selling relevant products

Iqor logoIQ

Customer Service Representative

Iqor

Mar 2012 - Jun 2014 (2 years 3 months)

🌟 Be the Helping Hand: Answer customer inquiries with a smile, whether it's over the phone, No question is too big or too small—we're here to help!

🎉 Solve Problems with a Smile: Dive into customer issues and find creative solutions that leave everyone feeling satisfied. Whether it's a technical glitch or a missing package, you're the hero who saves the day.

Education

Degrees, certifications, and relevant coursework

Erwin hasn't added their education

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Tech stack

Software and tools used professionally

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Erwin Alvarez - Email Hosting and Technical Support - Sutherland Global | Himalayas