Open to opportunities

Ernest Montilla

@ernestmontilla

Message

Ecommerce operations manager helping brands reclaim time with Shopify and Amazon execution.

Zimbabwe

Message

What I'm looking for

I’m looking to run day-to-day ecommerce operations—Shopify/Amazon workflows, listings, and customer support—while building SOPs that scale. I want a detail-driven team where accuracy, speed, and clean systems matter.

I’m a proactive, detail-obsessed Ecommerce Operations Manager and Ecommerce Virtual Assistant who helps Shopify, Amazon, and WooCommerce brand founders reclaim 10+ hours a week. I take over daily operational chaos with zero-defect product listings, rapid customer support, and streamlined backend operations.

I build scaling systems through SOP creation (via Loom), high-volume inbox management, workflow automation, and ticketing support. My background in high-stakes Executive Government Support strengthens my accuracy, executive coordination, and omnichannel communication—so teams move fast without dropped communications.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce & Ops Assistant

Current

Freelance

Jan 2022 - Present (4 years 5 months)

Reclaimed 10+ hours/week for Shopify, Amazon, and WooCommerce founders by managing daily ecommerce operations, including CRM updates, product asset sourcing, and high-volume customer support. Built Loom-based SOPs and executed social scheduling/community engagement, boosting campaign metrics by up to 30%.

Shopify Amazon WooCommerce Product Listing Optimization CRM Management Order Processing Canva Graphic Design

Executive Assistant (City Council)

City Council

Jan 2023 - Jan 2025 (2 years)

Provided high-accuracy executive and operations support for sensitive legislative documents, correspondence, and reports. Managed complex inboxes/calendars, coordinated stakeholders without double-bookings, and produced actionable briefing materials from in-depth research.

Executive Support High Accuracy Document Handling Stakeholder Management Inbox Management Project Coordination Social Media Management