Maria Angelica Rosales

I've supported Shopify VA as a Supply Chain Coordinator, managing inventory, product deliveries, customer support, and supply chain documentation. My process improvements reduced order processing time by 15% and increased on-time delivery rates by 20%.

At IQOR Fairview, I worked across technical support, customer service, retail order entry, collections, and quality analysis. I analyzed QA and performance trends, identified root causes, trained agents and leaders on QA processes, and used MS Excel to streamline reporting and inform operational decisions.

Earlier at TELETECH, I handled high call volumes, product inquiries, and troubleshooting while improving communication processes. I also trained new hires, used CRM tools and data analytics to track interactions, and helped reduce average handling time by 20%.