Open to opportunities

John-Austyn Noveras

@john-austynnoveras

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Experienced virtual assistant specializing in Amazon product research and e-commerce customer support.

Philippines

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What I'm looking for

I seek remote roles where I can apply Amazon research and e-commerce support skills, in collaborative teams valuing proactivity, learning, and data-driven processes.

I am a dedicated virtual assistant with extensive experience in Amazon product research, e-commerce customer support, and executive virtual assistance. I consistently deliver market research, supplier sourcing, performance reports, and cross-functional collaboration to improve product selection and business outcomes.

I prioritize proactive communication, data security, and continuous learning, pairing administrative excellence with technical skills in Microsoft Office, Shopify, and social media tools to streamline operations and boost client productivity.

Experience

Work history, roles, and key accomplishments

Amazon Product Researcher

Private Employer

Sep 2024 - Dec 2024 (3 months)

Conducted market research on Amazon to identify trends, suppliers, and new product opportunities, and produced regular performance and competitor reports to inform product and marketing decisions.

Product Research Market Analysis Supplier Sourcing Competitive Analysis Reporting Excel Ecommerce Data Entry

Customer Sales Representative

Everise

Feb 2023 - Aug 2024 (1 year 6 months)

Responded to customer inquiries across channels, resolved order/shipping/payment issues, and supported returns and refunds while providing administrative support and troubleshooting for e-commerce platforms.

Customer Service Sales Support Live Chat Email Support Troubleshooting Returns Processing CRM Communication

Amazon Product Researcher

Jevinci

Jan 2022 - Dec 2022 (11 months)

Performed Amazon market and competitor research, identified suppliers and trending niches, and generated reports to guide product selection and cross-functional alignment.

Amazon Research Market Research Supplier Identification Reporting Product Selection Excel Ecommerce

E-commerce Customer Service Specialist

Excite Foundry

Jan 2021 - Dec 2021 (11 months)

Handled customer inquiries across channels for e-commerce brands, troubleshot platform and payment issues, managed returns/exchanges, and provided administrative support to operations.

Customer Support Ecommerce Troubleshooting Email Support Live Chat Administrative Support CRM

Executive Virtual Assistant

U.S East Coast Trade

Jan 2019 - Jan 2020 (1 year)

Managed executive email and calendars, prepared documents and presentations, coordinated virtual meetings, and handled confidential administrative tasks to support executives.

Executive Support Calendar Management document preparation Confidentiality Scheduling Administrative Support

Amazon Product Researcher

Private Employer

Jul 2018 - Aug 2019 (1 year 1 month)

Monitored operations and processes to identify inefficiencies, proposed solutions, and produced KPI reports while liaising with stakeholders to implement improvements.

Operations Analysis Process Improvement KPIs Reporting Problem Solving Training Ecommerce

Administrative Assistant

Ajilon

Aug 2016 - Aug 2017 (1 year)

Served as front-line administrative support including phone and email handling, scheduling, research, data gathering, and preparing reports to support teams and special projects.

Administrative Support Scheduling Phone Support Research Reporting Microsoft Office Data Entry Time Management

Sales Agent

Megaworld Corporation

Jan 2014 - Jan 2015 (1 year)

Identified and engaged sales prospects, delivered product presentations, conducted market research, and maintained sales records and CRM updates to drive sales activities.

Sales Lead Generation Presentation Market Research CRM Reporting Client Communication Negotiation

Education

Degrees, certifications, and relevant coursework

Aurora State College of Technology

Bachelor of Industrial Technology, Electrical Technology

2016 - 2020

Completed a Bachelor of Industrial Technology with a major in Electrical Technology, focusing on applied industrial electrical systems and technical skills development.