Erling Klemens

Provide professional support to vulnerable adults and young people with complex needs, often in challenging or unpredictable situations. Communicate clearly with people with different needs while maintaining a calm and professional approach.

Provide direct customer service in a busy hospitality environment with a wide range of customers. Handle customer requests and issues in a friendly, professional and efficient manner.

Provide face-to-face customer service and product advice, identifying customer requirements and recommending suitable products. Build positive customer relationships through personalised service and product knowledge.

Supported severely autistic adults and young people with complex needs and significant communication challenges. Worked independently in the community while following safety procedures and responding to changing circumstances.

Managed the day-to-day operation of an independent tourism and sport-fishing business serving local and international customers. Handled customer relationships and coordinated with hotels, travel agencies and other tourism partners.

Followed up with customers before and during fishing charters and provided direct service to international tourism customers. Managed practical operational requirements including docking, travel-lift movements, engines and boat maintenance.

Skippered boats for offshore diving trips and worked directly with customers in a tourism environment. Prepared diving equipment and organised offshore operations, including trips to marine reserves.

Worked directly with international tourists on whale- and dolphin-watching trips, progressing from deck mate to skipper. Supported boat maintenance and annual inspections and contributed to the safe and professional operation of excursions.

Managed administrative tasks relating to suppliers, orders, deadlines and stock control within a family construction business. Coordinated collection of orders and materials between suppliers, tradespeople and different building projects.