Open to opportunities

Erin thomas

@erinthomas

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Ops-minded menu automation specialist using Excel, Salesforce, and Intercom to save hundreds of hours.

Georgia

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What I'm looking for

I’m looking for an operations role where I can automate workflows, improve quality and customer success, and work effectively with async teams to deliver measurable time savings.

I’m an Ops-focused professional with 2 years’ experience in B2B operations at a $1B+ unicorn, collaborating with async teams and spotting automation opportunities that save hundreds of hours. At Flipdish, I initiated and maintained bulk operation tools that automated 20%+ of workload, saving 800 hours annually, while ensuring enterprise accounts moved smoothly through expedited client onboarding via Salesforce.

I also built and maintained restaurant menu catalogs for Flipdish’s Point-of-Sale (POS) system, Online Ordering, and Marketplace Aggregators, supporting strong outcomes with 88% average Quality Assurance scores and 4 out of 5 in Customer Success Evaluations. Beyond day-to-day execution, I documented standardized operations processes in Notion and led a fully-remote cohort through a philanthropic-internship to help TEDx groups succeed by establishing key communications with local sponsors.

Experience

Work history, roles, and key accomplishments

Senior Menu Specialist

Flipdish Ltd.

Jan 2025 - Aug 2025 (7 months)

Initiated and maintained bulk operation tools that automated 20%+ of workload, saving 800 hours in Menu Operations annually. Built and managed enterprise accounts in Salesforce to support client onboarding, and documented standardized operations processes in Notion.

Bulk Operations Automation Menu Operations Salesforce Enterprise Account Management Client Onboarding Notion Process documentation

Menu Specialist

Flipdish Ltd.

Dec 2023 - Jan 2025 (1 year 1 month)

Built and maintained the catalog of restaurant menus for Flipdish’s Point-of-Sale (POS) system, Online Ordering, and Marketplace Aggregators. Maintained 88% average Quality Assurance scores and 4/5 in Customer Success evaluations.

Point of Sale Online Ordering Quality Assurance Customer Success

Campaigns & Collaboration Lead

MOHANJO Foundation

Jun 2023 - Aug 2023 (2 months)

Led a fully-remote cohort to support small TEDx Groups in Europe with non-monetary resources under a philanthropic-internship model. Established communications for TEDxVittoria (Italy) with local sponsors for events.

Remote Collaboration Campaign Coordination TEDx Group Support Stakeholder Management

Sales & Marketing Intern

Route 66 Autohub

Jun 2023 - Jul 2023 (1 month)

Interned at a vintage automobile showroom in Dubai focused on selling vintage muscle cars to the US. Conducted cold-outreach and established communications with multiple dealerships across the country.

Sales and Marketing Cold Outreach Dealership Communications Lead Generation Business Communication