Erin Niles
@erinniles
Senior Data Application Technician delivering operational support, troubleshooting, and workflow improvements for teams.
United StatesWhat I'm looking for
I’m an operations and technical support professional known for identifying workflow improvements, resolving complex service challenges, and supporting team efficiency. I bring enterprise-level experience supporting software, hardware, and application systems across multiple departments.
In my Senior Data Application Technician role, I provided internal technical support, created and managed service tickets tied to diagnostics, and coordinated remediation with fleet and engineering teams. I also handled user account provisioning, role-based access permissions, credential administration, and onboarding support while maintaining system security and data accuracy.
Today, I continue my operations focus as a Customer Support & Operations Agent, managing high-volume service requests across email, chat, SMS, and social channels while maintaining strict SLA timelines. I collaborate cross-functionally to reduce recurring friction points, document defects for quality reporting, and improve operational workflow through monitoring, validation, and continuous feedback.
Experience
Work history, roles, and key accomplishments
Customer Support & Operations Agent
Chubbies Shorts
Aug 2023 - Present (2 years 10 months)
Managed high-volume customer service requests across email, chat, SMS, social, and outbound channels while meeting SLA timelines. Identified recurring issues, documented defects for quality reporting, and performed operational support, monitoring, and system validation tasks.
Loan Servicing Specialist
Supreme Lending
Jul 2021 - Aug 2022 (1 year 1 month)
Supported mortgage servicing operations by reviewing accounts, maintaining loan documentation, and managing servicing system updates. Implemented forbearance and loss mitigation options, calculated escrow adjustments, and produced audit-ready servicing notes and reports.
Home Mortgage Specialist
Citizens Bank
Sep 2020 - Jul 2021 (10 months)
Handled mortgage account operations by resolving account discrepancies, processing payment transactions, and performing loan account reviews. Conducted dispute resolution and escrow analysis while maintaining compliant servicing documentation and supporting customer and internal servicing teams.
Senior Data Application Technician
Detroit Diesel
Sep 2014 - Sep 2020 (6 years)
Provided enterprise-level internal technical support for software, hardware, and application systems across multiple departments. Managed service tickets, user access/credentials, security and data accuracy, and coordinated remediation through engineering and fleet teams.
Education
Degrees, certifications, and relevant coursework
Erin hasn't added their education
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Location
United StatesAuthorized to work in
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