Autumn Gregory
@autumngregory
I am an Application Support Engineer focused on resolving issues and improving application reliability.
United StatesWhat I'm looking for
I am an Application Support Engineer with extensive experience supporting title-industry and enterprise applications, focused on fast resolution and strong customer satisfaction.
I troubleshoot complex application issues, analyze system logs, and implement support protocols that reduced response times and system downtime. I also streamline onboarding by configuring new employee profiles and implementing software solutions to improve operational efficiency.
I mentor junior team members, deliver customer support training, and collaborate across departments to resolve escalations quickly while performing root-cause analyses that inform product improvements. I consistently document troubleshooting procedures and develop creative solutions for recurring problems.
I bring a positive, client-focused approach, strong communication and organizational skills, and a track record of improving application reliability and support efficiency. I am driven to contribute measurable outcomes and help teams grow.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Accordion
Jun 2024 - Present (1 year 2 months)
Provide technical support and resolve most issues on first contact, reducing downtime and improving user satisfaction. Analyze system logs to identify recurring problems, implement new support protocols, and mentor junior team members to enhance overall support capability.
Application Support Engineer
Shaddock Corporate Services
May 2021 - Jun 2024 (3 years 1 month)
Configured new employee profiles and streamlined onboarding processes, improving operational efficiency for partner companies. Provided comprehensive technical support, conducted root cause analyses, and analyzed customer feedback to inform product improvements.
Title Support Analyst II
RamQuest Software
May 2017 - May 2021 (4 years)
Built sustainable customer relationships and resolved escalated software issues through troubleshooting and cross-department collaboration, maintaining service SLAs. Documented ticket resolutions and provided actionable guidance to users, reducing repeat incidents.
Mortgage Servicing Specialist
Stewart Title Guaranty Company
Aug 2011 - May 2017 (5 years 9 months)
Processed orders and encumbrance/REO reports and coordinated with vendors to ensure timely delivery, maintaining fast turnaround times. Performed data entry and account updates to support mortgage servicing operations.
Education
Degrees, certifications, and relevant coursework
AUArgosy University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration in 2016.
RCRichland College
Associate of Applied Science, Business Administration
Completed an Associate of Applied Science in Business Administration in 2012.
RCRichland College
Certificate, Business Administration; Human Resources; Computer Information Literacy
Completed certificate coursework in Business Administration, Human Resources Assistance, and Computer Information Literacy at Richland College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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