CUchelsea User
@chelseauser1
Experienced Software Technical Support with a focus on data management.
United StatesWhat I'm looking for
I am an experienced Software Technical Support professional with a strong background in production support, specializing in troubleshooting, incident management, and system performance monitoring. My commitment to accuracy and efficiency has allowed me to provide high-quality support tailored to meet business needs. I am passionate about leveraging my skills to contribute to a company's success while maintaining a flexible schedule.
Throughout my career, I have gained extensive experience in data management, particularly during my time at General Motors, where I provided production support to Canadian business users of Oracle Applications. I led DataStage ETL migration projects and collaborated with business teams to ensure accurate and reliable data for decision-making. My ability to develop automated e-commerce test scripts and conduct unit testing has further enhanced my technical capabilities.
With a Bachelor's Degree in Business Administration, majoring in Management Information Systems and a minor in Information Technology, I am well-equipped to transition into long-term part-time opportunities in tech support, data entry, and reporting. I am detail-oriented, reliable, and eager to bring my expertise to a new role.
Experience
Work history, roles, and key accomplishments
Software Engineer
General Motors
May 2021 - Sep 2024 (3 years 4 months)
Provided production support to Canadian business users of Oracle Applications. Executed manual data entry tasks to support production processes, ensuring accurate and timely input of critical information into systems to maintain workflow efficiency. Led DataStage ETL migration, managing data workflows and overseeing accurate manual data entry integration for seamless system functionality.
Intern
AT&T
Jul 2020 - Aug 2020 (1 month)
Obtained insights and advice on business, leadership, and career from business executives and recognized experts. Completed entry-level training in human resources, finance, advertising, media and technology, communication and leadership.
Sales Associate
Victoria Secret
Oct 2017 - May 2020 (2 years 7 months)
Assisted customers, processed transactions, managed inventory, and maintained store organization to drive sales. Consistently met and exceeded sales targets by effectively promoting products and services. Handled customer complaints and concerns professionally and efficiently, ensuring prompt resolution and customer satisfaction, thereby increasing retention and repeat business.
Education
Degrees, certifications, and relevant coursework
Georgia Gwinnett College
Bachelor of Business Administration, Management Information System(MIS), Information Technology
Completed a Bachelor's Degree in Business Administration with a major in Management Information System (MIS). The curriculum also included a minor in Information Technology, providing a strong foundation in both business and technology.
Availability
Location
United StatesAuthorized to work in
Job categories
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