Dio Elys
@dioelys
I resolve customer issues and improve benefits data operations through accurate, efficient support.
United StatesWhat I'm looking for
I've supported customers across high-volume phone, email, and chat channels, resolving technical cases, reservations, payments, and account issues.
At Custom Design Benefits, I managed enrollment data for hundreds of clients and hundreds of thousands of records. I audited recurring member issues, corrected discrepancy sources, supported EDI testing, and created WEX and AbsenceSoft reports.
I built an Excel/VBA macro that reduced file preparation from about 60 minutes to about 5 minutes, then wrote SOPs and trained coworkers. Previously, I handled 60 to 80 daily calls at Generac, coordinated technician follow-up, and escalated complex technical cases.
Experience
Work history, roles, and key accomplishments
Data Coordinator
Custom Design Benefits
May 2023 - Mar 2025 (1 year 10 months)
Managed demographic and FSA, HRA, and HSA enrollment data across hundreds of clients and hundreds of thousands of records; created custom reports in WEX and AbsenceSoft. Audited client data after repeated member issues, found discrepancy sources, and corrected data problems before they affected more members.
Customer Service Representative
Diggers Hot Line
Mar 2021 - May 2021 (2 months)
Answered calls from contractors and homeowners, then entered and verified excavation or utility-location requests. Explained the information needed to submit requests correctly and prioritized emergency requests when appropriate.
Handled 60 to 80 calls per day while helping customers set up Mobile Link and answering home standby generator questions. Logged and tracked service cases from initial contact through follow-up, coordinated with field technicians, and escalated cases requiring deeper technical assistance.
Customer Service Representative
Camis
Feb 2019 - Aug 2019 (6 months)
Helped customers with campground and state-park reservations. Corrected booking, account, and payment problems and updated customer and transaction records.
Education
Degrees, certifications, and relevant coursework
Waukesha North High School
High School Diploma, General Studies
Earned a high school diploma from Waukesha North High School in Waukesha, Wisconsin.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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