Open to opportunities

Aura Palacios

@aurapalacios

Message

I lead bilingual support teams and streamline administrative, legal, and employee operations.

Guatemala

Message

What I'm looking for

I'm looking to apply my bilingual leadership, administrative coordination, employee support, and legal workflow experience in a role where I can improve processes, support teams, and contribute to business objectives.

I've led teams of up to 40 employees at World Connection, TSI CXBPO, and Tech Americas, coaching performance, monitoring attendance, and improving daily workflow efficiency.

At Tech Americas, I supported an Employment Law and Workers’ Compensation firm by managing client intake, maintaining confidential case records, and connecting U.S.-based legal professionals with Guatemala-based support staff.

I'm a certified English-Spanish legal translator with hands-on experience in recruitment coordination, executive support, CRM management, payroll tracking, advanced Excel reporting, and employee relations.

Experience

Work history, roles, and key accomplishments

Supervisor

TSI CXBPO

Oct 2025 - May 2026 (7 months)

Supervised and supported a team of 14 employees, providing daily coaching, performance feedback, and guidance to improve service quality. Conducted quality evaluations and maintained accurate employee performance records.

Team Leadership Coaching Performance Management Quality Assurance Payroll Support Employee Relations