Shawna Price

I’m an experienced dispatcher skilled in coordinating complex logistics operations, providing superior customer service, and managing data with precision. I’m known for problem-solving and decision-making that improve operational efficiency.

In my dispatcher role, I handle incoming customer calls about services and shipment status, assign loads to drivers using routes and location, and keep accurate records of dispatches, pickups, and deliveries. I provide timely updates on order status and delivery times to customers and drivers.

I monitor GPS systems for real-time vehicle tracking, schedule driver routes based on customer orders, and manage delivery documentation through detailed data entry and reporting. I also prepare reports that include arrival times and completion times, and I maintain files of work and services performed.

I coordinate across drivers, customers, and vendors through telephone and two-way radio communication, and I manage unexpected delays by guiding appropriate actions. I’ve supported training new staff, handled conflicts through mediation between drivers and management, resolved delivery/customer complaints, processed invoices after verifying logs, and enforced compliance with laws and regulations.