Looking for a job

Катя Ворона

@0009354

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Identity and trust operations professional with live game experience, ready to review identity documents and data.

Estonia

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What I'm looking for

I'm seeking remote project-based or freelance work in identity and document review, multilingual data quality, trust and safety, or AI evaluation. I'm ready to complete role-specific training and qualification assessments.

At Studio Works / Studioworks OÜ, I conducted live roulette and baccarat operations while following detailed rules and procedures. I observed player interactions, reported unusual or concerning behavior, and escalated issues beyond my responsibility.

At Delivery Service, I supported customers in Ukrainian and Russian through live chat and email. I answered delivery and order enquiries, helped resolve routine issues, and passed requests needing additional assistance to the appropriate team.

I'm interested in applying my experience with careful information review, procedure compliance, and multilingual customer communication to identity and document review, trust and safety, multilingual data quality, and AI evaluation. I'm based in Tallinn and available for remote project-based or freelance work, and I'm ready to complete role-specific training and qualification assessments.

Experience

Work history, roles, and key accomplishments

Live Game Presenter

Studio Works

May 2023 - Oct 2026 (3 years 5 months)

Conducted live roulette and baccarat operations, applying detailed rules and procedures. Maintained accuracy and concentration in high-volume live sessions, communicated with international players in English, and reported unusual behavior to supervisors.

Live Operations Client Communication English Procedure Compliance Issue escalation Attention To Detail

Sales Consultant

Gabis

Jul 2020 - Nov 2021 (1 year 4 months)

Assisted customers, identified needs, and recommended suitable products. Handled sales, cash payments, orders, and stock-related tasks with attention to accuracy, and resolved customer complaints professionally.

Customer Service Sales Cash Handling Stock Management Complaint Resolution

Customer Support Representative

Delivery Service

Jan 2019 - Dec 2020 (1 year 11 months)

Provided customer support in Ukrainian and Russian through live chat and email, responding to delivery-related enquiries and resolving routine issues. Recognized requests requiring additional assistance and escalated them appropriately.

Customer Support Live Chat Email Support Ukrainian Russian Issue Resolution