Sarah Mark
@sarahmark
Results-driven professional with experience in customer support and knowledge management.
What I'm looking for
As a highly adaptable and customer-oriented individual, I have honed my skills in various roles, from customer support to knowledge management. My experience in the gaming industry has taught me the importance of effective communication, prioritization, and technology proficiency. I am confident in my ability to develop and implement strategies for capturing and storing organizational knowledge, as well as providing top-notch customer support.
With a strong educational background in social sciences and nursing, I possess excellent interpersonal skills, which enable me to work effectively with cross-functional teams and provide empathetic support to customers. My proficiency in documentation and training and development has allowed me to create comprehensive documentation and guidelines that meet organizational needs.
I am a results-driven professional with a passion for continuous learning and growth. I thrive in fast-paced environments and am committed to delivering high-quality results in a timely manner.
Experience
Work history, roles, and key accomplishments
Knowledge Management Specialist
Wise
Mar 2023 - Jul 2023 (4 months)
Enabled knowledge sharing across departments, developed strategies for capturing and storing organizational knowledge, and worked with subject matter experts to develop comprehensive documentation and guidelines.
Customer Support Associate
Wise
Jan 2022 - Mar 2023 (1 year 2 months)
Provided accurate information to customers, assisted with troubleshooting technical issues, and educated customers on product usage with guides and resources.
Game Presenter
Betgames TV
Aug 2021 - Nov 2021 (3 months)
Presented games live on-camera, collaborated with team members to ensure smooth shift operations, and escalated issues to relevant departments for seamless game execution.
IT / Customer Support Representative
Evolution Gaming
Oct 2018 - Nov 2020 (2 years 1 month)
Monitored live chat and email correspondence to resolve end-user technology issues, identified and escalated priority issues, and managed operational risks.
Sales Representative/Customer Service Representative
Worldwide Support
Oct 2016 - Nov 2018 (2 years 1 month)
Interacted with customers via telephone to address their concerns, negotiated prices with customers, and utilized Service desk to create tickets for job assignments.
Game Presenter
Evolution Gaming
May 2018 - Oct 2018 (5 months)
Presented games live on-camera, interacted with players to enhance their experience, and cooperated with staff to maintain an excellent gaming environment.
Education
Degrees, certifications, and relevant coursework
Sarah hasn't added their education
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