Sarah MarkSM
Open to opportunities

Sarah Mark

@sarahmark

Results-driven professional with experience in customer support and knowledge management.

Estonia

What I'm looking for

Seeking a role that leverages my knowledge management and customer support skills to drive business growth and improve customer satisfaction.

As a highly adaptable and customer-oriented individual, I have honed my skills in various roles, from customer support to knowledge management. My experience in the gaming industry has taught me the importance of effective communication, prioritization, and technology proficiency. I am confident in my ability to develop and implement strategies for capturing and storing organizational knowledge, as well as providing top-notch customer support.

With a strong educational background in social sciences and nursing, I possess excellent interpersonal skills, which enable me to work effectively with cross-functional teams and provide empathetic support to customers. My proficiency in documentation and training and development has allowed me to create comprehensive documentation and guidelines that meet organizational needs.

I am a results-driven professional with a passion for continuous learning and growth. I thrive in fast-paced environments and am committed to delivering high-quality results in a timely manner.

Experience

Work history, roles, and key accomplishments

WI

Knowledge Management Specialist

Wise

Mar 2023 - Jul 2023 (4 months)

Enabled knowledge sharing across departments, developed strategies for capturing and storing organizational knowledge, and worked with subject matter experts to develop comprehensive documentation and guidelines.

BT

Game Presenter

Betgames TV

Aug 2021 - Nov 2021 (3 months)

Presented games live on-camera, collaborated with team members to ensure smooth shift operations, and escalated issues to relevant departments for seamless game execution.

WS

Sales Representative/Customer Service Representative

Worldwide Support

Oct 2016 - Nov 2018 (2 years 1 month)

Interacted with customers via telephone to address their concerns, negotiated prices with customers, and utilized Service desk to create tickets for job assignments.

Education

Degrees, certifications, and relevant coursework

Sarah hasn't added their education

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Tech stack

Software and tools used professionally

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Sarah Mark - Knowledge Management Specialist - Wise | Himalayas