Looking for a job

Виола Сергеева

@0006284

I monitor security systems, dispatch patrols and technicians, handle incidents, and support clients & government sites via calls and email.

Estonia

Message

What I'm looking for

I'm looking for a role where I can use security monitoring, incident response, administrative support, and customer service skills in a professional, fast-paced environment.

I've monitored security systems, live CCTV feeds, and incident risks at leading Security company, responding to incidents, preparing documentation, and supporting clients professionally.

I've also supported the Italian Embassy with access control and administration, and built customer-facing experience as a live game presenter and customer service representative.

Experience

Work history, roles, and key accomplishments

Security Operations Center Specialist / Security Officer

Viking Security AS

May 2025 - Sep 2026 (1 year 4 months)

Monitored security systems and responded to incidents. Assisted clients and resolved issues professionally, while managing internal software systems and documentation.

Security Monitoring Incident Response Client Assistance Documentation Software Systems

Security Officer / Administrative Assistant

Italian Embassy

Sep 2024 - Sep 2026 (2 years)

Controlled access and maintained a safe environment. Performed administrative and clerical tasks while communicating professionally with clients and visitors.

Access Control Security Administrative Support Communication Skills

CCTV / Surveillance Operator

Viking Security AS

Jun 2024 - Sep 2026 (2 years 3 months)

Monitored live CCTV feeds in real time and identified potential security risks. Prepared incident reports and documentation.

CCTV Monitoring Surveillance Risk Assessment Incident Reporting

Game Presenter

Studworks OÜ

Oct 2022 - May 2024 (1 year 7 months)

Hosted and presented live online games in English. Worked professionally in front of the camera in a fast-paced and dynamic environment.

Live Presentation Communication Skills camera presence Fast Paced Work

Customer Service Representative

Unknown

Jan 2020 - Dec 2022 (2 years 11 months)

Provided professional customer service and processed cash and card transactions. Worked effectively as part of a team and maintained company service standards.

Customer Service Cash Handling Card Transactions Teamwork