Looking for a job

Erika Meneses

@erikameneses

Message

Reservations Agent at Powerscourt Hotel, Resort & Spa; recognised as a top national salesperson at Enterprise Mobility.

Brazil

Message

What I'm looking for

I’m interested in travel and customer-focused roles.

At Powerscourt Hotel, Resort & Spa, I managed guest reservations, coordinated dining bookings and handled guest requests and issues. I also maintained accurate booking and administrative records while managing competing priorities.

At Enterprise Mobility, I supported corporate account management, resolved client issues and worked toward sales targets. I was recognised as one of the company’s top salespeople nationally; I’ve also provided personalised retail service and completed a First Class Honours degree in Retail and Services Management.

Experience

Work history, roles, and key accomplishments

Reservations Agent

Powerscourt Hotel, Resort & Spa

Feb 2026 - Jul 2026 (5 months)

Managed guest reservations and responded to enquiries professionally and efficiently. Coordinated dining bookings and daily operational tasks to support a smooth guest experience.

Reservations Customer Service Communication Skills Problem Solving booking systems Administrative Skills Administrative Processes

Retail Assistant

One Dame Lane Jewellers

Sep 2025 - Jan 2026 (4 months)

Delivered personalised customer service and built lasting customer relationships in a retail environment. Managed daily operations independently, including opening, closing and stock control.

Customer Service Retail Operations Stock Control Social Media Content Creation Retail Social Media Communication Skills

Management Intern

Enterprise Mobility

Jan 2024 - May 2025 (1 year 4 months)

Delivered customer service, resolved client issues and achieved sales targets in a fast-paced environment. Supported corporate account management and mentored new hires.

Customer Service Sales Corporate Account Management Mentorship Problem Solving Communication Skills Corporate Accounts

Waitress

Las Tapas

Sep 2021 - Dec 2023 (2 years 3 months)

Provided service in a restaurant environment, handling customer orders and ensuring guest satisfaction.

Customer Service Hospitality Communication Skills

Education

Degrees, certifications, and relevant coursework

Center of English Studies (CES)

Cambridge CELTA, Teaching English to Speakers of Other Languages

Grade: Pass B

Completed the Cambridge CELTA (Certificate in Teaching English to Speakers of Other Languages) in March 2026 with a Pass B grade.

Center of English Studies (CES)

Cambridge CELTA (Certificate in Teaching English to Speakers of Other Languages), Teaching English to Speakers of Other Languages

Grade: Pass B

Completed the Cambridge CELTA certificate in March 2026 with a Pass B grade.

Technological University Dublin

BSc of Science (Honours), Retail and Services Management

2021 - 2025

Grade: First Class Honours

Activities and societies: Awarded the Shane Brennan Memorial Medal for achieving First Place: BSc (Hons) Retail and Services Management (2025). Winner of the TU Dublin Gold Medal for achieving First Place in the Research Project: BSc (Hons) Retail and Services Management (2025).

Graduated with First Class Honours in Retail and Services Management, achieving first place in the programme and in the research project.