Erika Gutierrez
@erikagutierrez
Clinic supervisor leading multi-site OB/GYN teams to improve patient care.
United StatesWhat I'm looking for
I’m a results-driven Clinic Supervisor with more than 10 years of healthcare and customer service experience, including leadership of multi-site clinic operations. I lead daily operations across 3 OB/GYN clinics, ensuring efficient workflows and exceptional patient care.
I supervise, coach, and develop a team of 20 employees, partnering with physicians and senior leadership to improve patient satisfaction, operational efficiency, and employee engagement. I’m known for streamlining workflows, resolving complex challenges with professionalism and empathy, and using Epic EMR to coordinate patient care, provider communication, and operational reporting.
Experience
Work history, roles, and key accomplishments
Clinic Supervisor
Pinnacle OB/GYN
Dec 2020 - Present (5 years 7 months)
Led daily operations across three OB/GYN clinics, ensuring efficient workflows and patient-centered care. Supervised and coached a team of 20, managed scheduling/insurance verification/medical records, and used Epic EMR to support operational reporting and provider communication.
Scheduled patient appointments in a high-volume healthcare environment. Maintained accurate patient demographics and insurance/appointment information while resolving patient inquiries and providing customer service.
Customer Service Representative
Image Projections West
Jan 2018 - Feb 2020 (2 years 1 month)
Managed customer accounts and handled billing inquiries, purchase orders, and invoices. Resolved account issues while supporting customers through timely service.
Resolved billing, technical support, and sales inquiries while managing customer accounts. Consistently met performance expectations through customer-focused service and issue resolution.
Managed front-end customer service operations, including cash handling and issue resolution. Provided customer support and handled day-to-day desk inquiries and problems.
Education
Degrees, certifications, and relevant coursework
Pickens Technical College
Medical Office Support Specialist II, Medical Office Support
Completed Medical Office Support Specialist II training at Pickens Technical College.
Colorado's Finest Alternative High School
General Studies Diploma, General Studies
Earned a General Studies Diploma from Colorado's Finest Alternative High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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