Zach Davis

I’m an experienced Supervisor, Provider Support at BCBST, where I led and managed a team specializing in Audit Intake, Enrollment Audit, and Inventory Tracking. I oversee the auditing of provider applications, ensuring required documentation is present before moving forward to Contracting or Credentialing, and I conduct thorough Enrollment Audits post-Contracting/Credentialing to ensure compliance standards are met. I represent the department at management meetings, share insights and strategic recommendations, and deliver presentations to communicate updates and foster collaboration.

Previously, as a Technical Team Expert at BCBST, I provided technical support through chat, phone, and e-mail, collected data, and completed individual and department reports. I review quality errors and provide feedback, assist with training needs, and coach missed opportunities, while participating in projects and workgroups and helping with inventory, timeliness reviews, and reduction efforts. Earlier, as a Customer Service Representative, I handled incoming calls, resolved questions and complaints timely and accurately, documented customer communication, and maintained telephone performance goals.