Open to opportunities

Erietta Mechili

@eriettamechili

Message

Dynamic tour leader with over 10 years in customer service.

Greece

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service and leadership.

I am a dynamic and organized professional with more than 10 years of experience in customer service, specializing as a Tour Leader. My journey has equipped me with excellent communication skills and a strong ability to mentor and train others, ensuring that every guest has a memorable experience. I thrive in demanding environments and am dedicated to providing exceptional service.

Currently, I work with VBT as a Tour Leader, where I ensure the seamless execution of daily itineraries while making real-time adjustments to optimize the guest journey. My responsibilities include mentoring new tour leaders, overseeing the safety and well-being of participants, and addressing any emergencies that arise. I take pride in my ability to handle clients’ concerns and ensure their health and safety during tours.

With a background in sales and customer service, I have developed strong problem-solving skills and a goal-oriented mindset. I am proficient in various software applications and hold certifications in First Aid, which further enhances my capability to manage tour logistics effectively.

Experience

Work history, roles, and key accomplishments

Current

Tour Leader

Current

VBT

Jun 2021 - Present (4 years 2 months)

Ensured seamless execution of daily itineraries, making real-time adjustments to optimize guest journeys. Responsible for mentoring new tour leaders, overseeing guest safety, and responding to emergencies and complaints.

Tour Logistics Customer Service Crisis Management Mentoring Public Speaking

Tour Leader

Athens by Bike

Jun 2017 - Nov 2019 (2 years 5 months)

Communicated with diverse groups, sharing knowledge of tour areas, history, and attractions. Handled emergencies and ensured the well-being of travelers throughout the tour.

Customer Service Communication Crisis Management Public Speaking

Sales Representative

Johnson & Johnson

Jul 2009 - Jun 2016 (6 years 11 months)

Managed customer service and order execution, consistently achieving sales targets. Responsible for merchandising and developing key accounts including Hondos Center and Group Carrefour.

Sales Customer Service Merchandise Account Management Order Processing

Sales Assistant

GERMANOS

Feb 2007 - Apr 2009 (2 years 2 months)

Provided excellent customer service and achieved sales targets. Managed in-store merchandising to enhance product visibility.

Customer Service Sales Merchandise

Secretary

Medical Office

Jun 2004 - Sep 2005 (1 year 3 months)

Executed orders and maintained efficient office organization. Supported daily operations in a medical office setting.

Order Processing Data Entry

Receptionist

Apollo Camping

Jun 1999 - Sep 2002 (3 years 3 months)

Provided customer service in a seasonal reception role. Assisted guests and managed inquiries at Apollo Camping.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

National and Kapodistrian University

Seminar, Wine Tasting and Wine Knowledge

Participated in a seminar focused on wine tasting and expanding wine knowledge. Gained insights into various aspects of viticulture and enology.

National and Kapodistrian University

Bachelor, Spanish Language and Literature

Pursuing a Bachelor's degree in Spanish Language and Literature. Developing proficiency in the Spanish language and gaining a deep understanding of Spanish literary works.

MetaΦράση

Translator Training Programme, Translation

Completed a Translator Training Programme at MetaΦράση. Acquired skills and knowledge essential for professional translation.

Panteion University

Bachelor, Public Administration (Finance)

Obtained a Bachelor's degree in Public Administration with a specialization in Finance. Studied principles of public administration and financial management.