Open to opportunities

Eric Yared

@ericyared

Customer support specialist and virtual executive assistant delivering technical troubleshooting and operational support.

Philippines

Message

What I'm looking for

I'm seeking a remote or hybrid customer support/operations role where I can apply technical troubleshooting, account management, and cross-team coordination, grow into leadership, and contribute to product improvements.

I am a Customer Support Admin and experienced Virtual Executive Assistant with a background in mobile gaming, cybersecurity support, and banking operations. I specialize in account troubleshooting, technical support, and cross-team coordination to resolve user issues quickly.

At PocketWorlds I handled in-app and off-app account issues, coordinated bug reports and analyzed account activity via BigQuery; I was Employee of the Month in 2023 and a nominated candidate at PocketWorlds. I also managed tools such as Intercom, Helpshift, Google Play Console, Slack, and internal account systems.

Previously I served as the sole Virtual Executive Assistant and as Senior Bank Teller, developing strong communication, problem solving, and operational discipline. I'm tech-savvy, collaborative with QA, Trust & Safety, Marketing and LiveOps teams, and eager to apply my troubleshooting skills to drive product and support improvements.

Experience

Work history, roles, and key accomplishments

Customer Support Admin

PocketWorlds Inc.

Mar 2023 - Jul 2025 (2 years 4 months)

Provided technical account troubleshooting for the Highrise mobile game, handling email/password/PIN/account access, Xsolla billing issues, and coordinating bug reports and cross-team escalations. Reviewed account activity via BigQuery and MongoDB, supported in-app/off-app investigations, and was named Employee of the Month (2023).

Intercom Helpshift BigQuery MongoDB Xsolla Account Recovery

Virtual Executive Assistant

Gallop Technology Group

Feb 2021 - Mar 2023 (2 years 1 month)

Sole Virtual Executive Assistant for a cybersecurity firm, managing Datto Autotask ticketing, scheduling, communications, lead generation, recruiting, and web maintenance. Coordinated logistics and supported team operations to meet company goals.

Datto Autotask Google Workspace Microsoft Office 365 LinkedIn Sales Navigator Zoom Eventbrite Lead Generation Recruiting

Senior Bank Teller

United Coconut Planters Bank

Nov 2015 - Jan 2021 (5 years 2 months)

Promoted from Teller to Senior Bank Teller, processing customer transactions, reconciling daily cash drawers, handling ATM operations, and performing counterfeit detection. Cross-sold products, conducted transaction callbacks, and maintained banking records to ensure accuracy.

Fraud Detection Customer Service Cross Selling Administrative Support