ESEric Suchanek
@ericsuchanek
Dedicated customer service professional with strong operational skills.
PhilippinesWhat I'm looking for
My name is Eric A. Suchanek, and I am a dedicated customer service professional with a strong work ethic and a commitment to excellence. With experience in client operations and virtual assistance, I have honed my skills in managing order processing, resolving client issues, and ensuring smooth operations. I thrive in fast-paced environments and am eager to contribute my abilities to exceed company standards.
Throughout my career, I have demonstrated my ability to lead teams and manage client communications effectively. My role as a Lead Specialist in a virtual assistant capacity allowed me to oversee administrative tasks and coordinate with internal teams to align services with client expectations. I take pride in providing exceptional service and support, ensuring client satisfaction in every interaction.
I am passionate about continuous learning and growth, and I am excited to bring my skills to a new role where I can further develop my expertise while contributing to the success of the organization.
Experience
Work history, roles, and key accomplishments
Client Operations Specialist
Insight Manila
Jun 2024 - Present (1 year)
Managed order processing and operations to ensure efficient order flow. Collaborated with clients to resolve issues related to orders, shipments, and inventory. Provided timely and accurate responses to client inquiries and concerns.
Lead Specialist – Virtual Assistant
Next Medical
Apr 2024 - Apr 2024 (0 months)
Led a virtual assistant team, providing dedicated support for a high-priority direct client account. Managed client communication to ensure all requests were addressed promptly and accurately. Oversaw administrative tasks, including scheduling and data management, to ensure smooth operations and support client requirements.
Medical Provider
Byram Healthcare Centers, Inc. (Teleperformance Philippines)
Nov 2021 - Dec 2023 (2 years 1 month)
Assisted in managing healthcare-related inquiries and claims for an international account. Provided exceptional customer service and support to clients, ensuring satisfaction with healthcare products and services. Managed sensitive data in compliance with confidentiality and privacy regulations.
Head of Social Media Marketing
Trendy Class Collections & Apparel Trading
Nov 2021 - Dec 2023 (2 years 1 month)
Led the creation and execution of social media strategies to increase brand awareness and customer engagement. Managed content creation, community engagement, and digital marketing campaigns. Analyzed social media metrics to optimize performance and drive growth.
Pharmaceutical Line Worker
Drug Makers Laboratory, Inc.
Sep 2020 - Nov 2021 (1 year 2 months)
Worked on the production line, ensuring the manufacturing of pharmaceutical products met quality standards. Conducted routine checks and inspections to ensure compliance with industry regulations. Assisted in packaging and labeling of products for distribution.
Server / Bartender / Guest Assistance
Good Luck Hot Pot
Jan 2019 - Jul 2019 (6 months)
Provided exceptional service to guests in a large Chinese-style hot pot banquet restaurant. Assisted guests with special needs and ensured a memorable dining experience. Maintained cleanliness and orderliness of the dining area, ensuring safety and comfort for all guests.
Warehouse Attendant and Product Checker
168 Plastic Corporation
Jan 2015 - Jul 2017 (2 years 6 months)
Managed warehouse inventory and conducted product quality checks. Ensured products met quality standards before shipment. Assisted with the organization of stock and the loading/unloading of shipments.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Muntinlupa
Undergraduate, Marketing Management
Pursued a Bachelor of Business in Marketing Management. Focused on core business principles and marketing strategies.
Tipas National High School
High School Diploma, Accountancy Business Management
Completed the Accountancy Business Management (ABM) strand. Gained foundational knowledge in accounting and business principles.
Sta.Maria National High School
High School Diploma, General Studies
Attended Sta.Maria National High School. Completed secondary education.
Children of Fatima School Inc.
Elementary Education, General Studies
Attended Children of Fatima School Inc. Completed elementary education.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Eric?
You can contact Eric and 90k+ other talented remote workers on Himalayas.
Message EricFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
