Jerome Valparaiso

I am a highly motivated and ambitious individual with a strong commitment to delivering world-class customer service and support. My experience as a Virtual Assistant and Customer Service Lead has equipped me with excellent management skills and the ability to maintain harmonious relationships with both businesses and customers. I thrive in environments where I can work independently or lead a team, ensuring that every task is completed to the highest standard.

Throughout my career, I have successfully managed customer inquiries, resolved complaints, and built sustainable relationships with clients. My role at Rich Solar has allowed me to hone my skills in communication and problem-solving, while my previous experience at Teletech has provided me with a solid foundation in customer care management. I am adept at using various tools such as Google Workspace, Freshdesk, and Shopify, which enhances my ability to deliver exceptional service.

I believe that my strong decision-making abilities, coupled with my passion for helping others, make me an asset to any organization. I am always eager to learn and grow, and I strive to create a positive working environment for my colleagues while achieving our collective goals.