Open to opportunities

Amir Andraws

@amirandraws

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Senior client services leader driving revenue growth, retention, and operational excellence.

Hong Kong

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What I'm looking for

I seek senior client-facing roles where I can drive retention and revenue growth, lead cross-functional teams, and implement scalable client success frameworks in HK-remote or Singapore-based roles.

I am a senior client services and account leadership professional with 16+ years of international experience building, stabilising, and scaling client portfolios across APAC and EMEA.

I have a proven track record transforming client services from reactive support functions into strategic, revenue-protecting and revenue-expanding organisations across gaming, SaaS, AI, and emerging technology sectors.

I have consistently delivered measurable outcomes — including an 84% renewal rate at Compass Offices, 140% of revenue target at MADworld (US$2.8M), and performance uplifts such as a 16.99% conversion rate and exceeding watch-hour targets by 230%.

I am trusted by founders and executive leadership to lead client-facing teams, restore confidence in high-risk accounts, and turn key relationships into long-term strategic partnerships while driving operational efficiencies and cost savings.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Avidio.com

Feb 2023 - Present (2 years 11 months)

Co-founded an AI-driven personalised video engagement platform and defined product vision and platform architecture while building scalable onboarding and client success frameworks to secure early-stage renewals and reference customers.

Product Led Growth Client Success Onboarding GTM Strategy Video Platform Stakeholder Management

Current

Specialist Consultant

Current

Freelance

Feb 2022 - Present (3 years 11 months)

Operated as a strategic advisor stabilizing regional client operations and managing high-stakes partnerships.

Talon Esports — Client Services Consultant (Apr 2025 – November 2025)
Geda.GG - Sales and Growth Consultant (Feb 2024 - Dec 2024)
MADworld — Development & Strategy Consultant (Feb 2022 – Nov 2023)

Operational Stabilization Stakeholder Management Program Delivery Remote Engagement

Director of Client Services

Talon Esports

Apr 2025 - Nov 2025 (7 months)

Led regional client operations for global brand partners across APAC, owned onboarding, campaign delivery and renewals, and served as senior escalation lead to resolve delivery issues and optimize performance metrics.

Client Operations Escalation Management Campaign Delivery APAC

Development & Strategy Consultant

MADworld

Feb 2022 - Nov 2023 (1 year 9 months)

Guided global brands and IP owners through Web3 initiatives, managing multi-party stakeholder coordination from contract to launch and generating US$2.8M in revenue (140% of target) with ~65% operating margin.

Partnership Development Program Management Revenue Generation Community Management

Business Development Director

iClick Interactive Asia

Mar 2020 - Feb 2022 (1 year 11 months)

Owned regional GTM execution and client relationships for enterprise SaaS and e-commerce across APAC, engineering revenue operations that supported over US$1.5M in annual gross profit and achieving ~150% of target.

Revenue Operations GTM Strategy Client Success Enterprise SaaS Sales Enablement APAC

Development Manager / IT Business Manager

Compass Offices

Oct 2016 - Mar 2020 (3 years 5 months)

Managed enterprise customer relationships achieving an 84% renewal rate, reduced OPEX by 32% through vendor and IT service improvements, and built a help desk team of 10 across Hong Kong and the Philippines.

Vendor Management IT Service Delivery Team Leadership Cost Optimization Service Desk

EMEA Business Development Manager

Oracle

Nov 2014 - Oct 2016 (1 year 11 months)

Deployed cloud and DNS performance solutions to C-suite stakeholders across EMEA, achieved 137% of annual quota, and scaled reseller and partner networks while managing enterprise onboarding across multiple regions.

Business Development Cloud Solutions Partner Management Onboarding

Business Specialist

Apple

Nov 2009 - Jul 2014 (4 years 8 months)

Managed education and business customer operations, surpassed annual targets at 165% of goal, and was selected to represent the region at the Apple Leadership Summit for consistent high performance.

B2B Sales Customer Operations Sales Performance Leadership Account Management