Looking for a job

Marg Espero

@margespero

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Operations and Customer Success leader with 16+ years of experience

Philippines

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What I'm looking for

I’m looking for a leadership role where I can combine operations, talent acquisition, customer success, and team development. I’m most interested in opportunities where I can improve processes, build strong teams, partner with senior leaders, and contribute directly to growth and operational performance.

Operations and Customer Success leader with 16+ years of experience scaling customer operations, talent delivery, onboarding, recruitment, and service organizations across healthcare, SaaS, B2B, and professional services. Proven track record of improving conversion, customer retention, operational scalability, workforce optimization, and service delivery performance. Commercially focused with experience supporting ARR retention, NRR growth, account expansion, customer health, capacity planning, and risk mitigation across recurring-revenue and service-based organizations.

Experience

Work history, roles, and key accomplishments

Current

Director of Placements & Onboarding

Current

My Mountain Mover

Mar 2026 - Present (5 months)

Lead Placements and Onboarding for a U.S.-based healthcare staffing organization, owning placement performance, client onboarding, workforce strategy, operational effectiveness, retention, and customer experience across the post-sale client journey.

Placement Strategy Client Onboarding Workforce Planning KPI development Process Optimization SOP Development Cross functional Leadership Executive Reporting Performance Management Customer Experience

Strategic Account Manager, Healthcare Partnerships

Clipboard Health

Jan 2024 - Mar 2026 (2 years 2 months)

Owned operational and customer outcomes across a portfolio of 70+ healthcare facility clients, supporting retention, utilization, and commercial performance. Managed service continuity and identified churn risks to enable proactive intervention.

Account Management Customer Retention Healthcare Utilization Management Data Analysis Customer Success Cross Functional Collaboration Incident Management

Strategic Account Manager

Aurora Process Solutions

Apr 2025 - Nov 2025 (7 months)

Managed B2B client relationships across SEO, SEM, paid media, and digital marketing services. Led forecasting, delivery reviews, WIPs, account planning, and performance discussions across multiple concurrent accounts.