Eric Mukoko
@ericmukoko
Results-driven Marketing Strategist and Sales Specialist with proven success.
What I'm looking for
I am a results-driven Marketing Strategist and Sales Specialist with over 5 years of experience in marketing strategy, campaign development, and multi-channel promotions. My expertise lies in improving brand visibility and driving measurable ROI through performance metrics and strategic adjustments. I thrive on creating data-driven promotional campaigns and collaborating with stakeholders to deliver impactful marketing solutions.
In my recent role as a Digital Customer Service Consultant at ColdStone Creamery & Domino’s Pizza Kenya, I successfully developed and executed multi-channel marketing campaigns that significantly enhanced customer acquisition and brand visibility. I have a proven track record of tracking performance metrics, adjusting strategies for improved engagement, and creating compelling brand messaging that resonates with target audiences.
My passion for community engagement and partnerships drives my work, and I am always eager to explore new opportunities that allow me to leverage my skills in marketing strategy and execution. I am available to work flexible hours, including US time zones, to ensure seamless communication and collaboration across borders.
Experience
Work history, roles, and key accomplishments
Digital Customer Service Consultant
ColdStone Creamery & Domino’s Pizza Kenya
Dec 2020 - Apr 2024 (3 years 4 months)
Developed and executed multi-channel marketing campaigns to drive customer acquisition and brand visibility. Led new product launches and tracked performance metrics to improve engagement and conversion rates. Designed promotional emails and newsletters, enhancing community interaction and customer loyalty.
Sales Executive
Noble Shoes Kenya
Sep 2019 - Nov 2020 (1 year 2 months)
Led strategic sales and marketing planning for new footwear collections, ensuring alignment with trends. Collaborated with marketing teams for event promotions and analyzed sales performance to improve conversion rates.
Customer Service Agent
Krumble Cake Pastries
Jan 2016 - Dec 2016 (11 months)
Delivered exceptional customer service, resulting in increased repeat visits. Managed inquiries, resolved complaints, and created a welcoming atmosphere, achieving high customer satisfaction ratings.
Education
Degrees, certifications, and relevant coursework
Chartered Institution of Marketing
Diploma in Professional & Digital Marketing, Digital Marketing
2024 - 2026
Pursuing a Diploma in Professional & Digital Marketing, aimed at enhancing skills in digital marketing strategies and professional marketing practices.
Bright Touch College
Diploma in Sales and Marketing, Sales and Marketing
2022 - 2023
Completed a Diploma in Sales and Marketing, focusing on essential marketing principles, sales strategies, and customer engagement techniques.
Kinyui Boys Secondary School
High School Diploma, General Education
2008 - 2012
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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