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Eric Muhlfelder

@ericmuhlfelder

Operations professional at Veho Tech, Inc who launched a returns division to $1M ARR and built processes behind 99.81% on-time pickups.

United States

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What I'm looking for

I’m looking to return to flexible, remote operations work where my startup experience is directly useful, especially in client coordination, reporting, and workflow design.

At Veho Tech, Inc, I launched a new returns logistics division that grew to $1M ARR. I also built operational tools and standardized processes behind a 99.81% on-time pickup rate and a 4.92/5 customer satisfaction rating.

As Senior Client Operations Coordinator, I built the claims process from scratch and personally processed over $100k in claims. I streamlined client reporting and delivery tracking, improving strategic communication and operational visibility.

I joined Veho Tech, Inc as an early hire, starting part-time in dispatch before taking on customer, driver, and client support. I built the company's first dispatch cadence, increasing route-building efficiency by 30%, and created training modules for the next 20+ support agents.

At Reliable Onsite Services (United Rentals), I managed pickup, delivery, and service routes for a fleet of 8,000+ portable toilets and 130+ restroom trailers. I built the first dispatch cadence, increasing route-building efficiency by 42%. After stepping away from full-time work for family responsibilities, I’ve continued building skills in AI tools and workflow systems.

Experience

Work history, roles, and key accomplishments

Senior Operations Associate

Veho Tech, Inc

Jan 2022 - May 2024 (2 years 4 months)

Launched a new returns logistics division, growing it to $1M ARR and expanding the company's operational footprint. Built operational tools and standardized processes behind a 99.81% on-time pickup rate and a 4.92/5 customer satisfaction rating.

Operations Logistics Data Analysis Reporting Illustrator Figma Google Sheets Metabase SQL

Senior Client Operations Coordinator

Veho Tech, Inc

Dec 2020 - Dec 2021 (1 year)

Built foundational practices for client operations, including a claims process from scratch and processing over $100k in claims. Streamlined client reporting and delivery tracking, improving strategic communication and operational visibility.

Client Operations Claims Processing Reporting Training Communication Skills

Operations and Customer Support Lead

Veho Tech, Inc

Sep 2019 - Dec 2020 (1 year 3 months)

Joined as an early hire at a startup that grew into a $1.5B company, starting part-time in dispatch before taking on customer, driver, and client support. Built the company's first dispatch cadence, increasing route-building efficiency by 30%, and led real-time problem-solving while maintaining a 4.9/5 customer satisfaction rating.

Dispatch Customer Support Training Process Design Communication Skills

Logistics Lead and Customer Support Specialist

Reliable Onsite Services (United Rentals)

Mar 2017 - Apr 2019 (2 years 1 month)

Managed pickup, delivery, and service routes for a fleet of 8,000+ portable toilets and 130+ restroom trailers. Built the first dispatch cadence, increasing route-building efficiency by 42%, and partnered with the operations manager to integrate Superior Speedy Portable Toilets into United Rentals' systems.

Logistics Dispatch Route Planning Customer Support Operations