Open to opportunities

Erick Hlebetz Siviero

@erickhlebetzsiviero

Customer support professional who resolves high-volume issues and drives growth through CRM, KPI tracking, and cross-cultural communication.

Brazil

Message

What I'm looking for

I’m looking for a remote customer service & support role where I can handle high-volume inquiries, resolve issues quickly, and use Salesforce/HubSpot to track KPIs and improve processes with a multicultural team.

I’m a customer service professional with experience in high-volume customer support, sales operations, and client relationship management. I’ve handled up to 150 customer interactions per day, resolving issues in real time while maintaining service quality in fast-paced, multicultural environments.

I bring strong CRM and data discipline, working with Salesforce/HubSpot for reporting, KPI tracking, and accurate data entry. From remote partnership work to inside sales, I’ve consistently improved processes, supported product launches, and maintained post-sales follow-up to ensure customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Client Service Assistant

The Arlington Hotel

Jun 2024 - Jan 2026 (1 year 7 months)

Handled up to 150 customer interactions per day during peak season, resolving issues in real time while maintaining service quality. Delivered clear English support in a multicultural environment to improve customer experience.

Customer Service Issue Resolution Multicultural Communication Service quality Conflict Resolution

Partnership Manager

BYJU’S

May 2023 - Oct 2023 (5 months)

Prospected and engaged B2B and B2C clients via LinkedIn and email, scheduling and leading meetings to support product launches and market expansion. Closed partnerships with TIM, Oi, Qualicorp, and Localiza.

Partnership Development B2B Prospecting Meeting facilitation Negotiation

Inside Sales Representative Jr

BYJU’S

May 2021 - Jun 2023 (2 years 1 month)

Managed the full sales cycle for 30+ qualified leads per month, achieving weekly sales targets in 80% of cycles. Improved prospecting efficiency and conversion rates and maintained post-sales follow-up to support customer satisfaction and retention.

Sales Development Full cycle Sales Lead Management KPI Tracking Process Improvement Prospecting Conversion Optimization Post Sales

Account Executive

Nodis (Group Stone)

Sep 2020 - May 2021 (8 months)

Managed the sales cycle from lead generation to deal closing and maintained the CRM pipeline to track sales activities. Conducted field meetings and commercial negotiations, contributing to retailer expansion onto marketplace platforms.

Account Management Sales Cycle Lead Generation CRM Management Sales Pipeline Negotiation Field Sales Retail Partnerships