Rafaela Ziviani

I’m a Customer Support & Account Management Specialist with 10+ years of experience across B2B and B2C environments. I consistently exceed sales targets, manage high-volume client portfolios, and deliver measurable results in retention, satisfaction, and operational accuracy.

I’ve managed a portfolio of 30+ B2B accounts, maintaining high retention and low churn across 5 years. I processed ~30 orders/month at an average ticket of R$30,000 (~R$900K in monthly revenue managed), handled 50–100 client interactions/day, and processed ~25 accounts receivable collections/day—while operating SIGGI ERP for order and workflow management.

Earlier, I led commercial & after-sales support for import/export workflows, maintaining 100% on-time documentation compliance and acting as the primary support point for a client portfolio throughout the trade process. I’ve also delivered fast, high-quality support (e.g., 1-hour average resolution time and 9.8/10 Reclame Aqui rating), operating Salesforce and TOTVS ERP to manage service orders and reporting.