EAEricka Jane Alim
@erickajanealim
Dedicated professional with experience in customer service and production.
PhilippinesWhat I'm looking for
I am a motivated individual with a Bachelor of Science in Hotel and Restaurant Management from Jose Rizal Memorial State University. My educational background has equipped me with the skills necessary to thrive in dynamic environments, particularly in the hospitality and customer service sectors.
Currently, I work as a Production Specialist at Wipro, where I contribute to a healthcare account. My previous experience includes roles at Concentrix and Tech Mahindra, where I honed my customer service skills and participated in lead generation and client presentations. I am eager to leverage my experience in a fast-growing company that values career development.
Experience
Work history, roles, and key accomplishments
Production Specialist
Wipro
Jun 2022 - Present (2 years 11 months)
Managed production workflows and ensured timely delivery of services within a healthcare account. Collaborated with cross-functional teams to optimize operational efficiency and maintain high quality standards.
Customer Service Representative
Concentrix
Nov 2021 - Mar 2022 (4 months)
Served as a Customer Service Representative for a radio satellite account, handling diverse customer inquiries and resolving technical issues. Maintained high levels of customer satisfaction by providing accurate information and efficient problem resolution.
Sales Intern
Tech Mahindra
Mar 2017 - Dec 2019 (2 years 9 months)
Participated in cold call outreach, successfully generating over 50 qualified leads for the sales pipeline. Assisted in organizing product demonstrations and client presentations, contributing to effective client engagement. Supported sales operations by tracking deals and orders, ensuring smooth client transactions.
Education
Degrees, certifications, and relevant coursework
Jose Rizal Memorial State University
Bachelor of Science, Hotel and Restaurant Management
Completed a Bachelor of Science in Hotel and Restaurant Management. Gained comprehensive knowledge in hospitality operations, food and beverage management, and customer service.
Misamis Occidental National High School
High School Diploma, General Studies
Obtained a high school diploma, completing core curriculum requirements. Developed foundational academic skills across various subjects.
Mobod Integrated School
Elementary Education, General Studies
Completed elementary education, building fundamental literacy and numeracy skills. Participated in various school activities.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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