Director-level roles in Business Operations or Operations focused on operational excellence, process improvement, and practical execution. Open to roles that also involve client retention and delivery accountability. Looking for high-ownership environments where 22+ years of founder-level leadership can make a measurable impact.
Looking for a job
Eric Carroll
@ericcarroll
Business Operations Leader | Client Retention & Practical Execution
United StatesWhat I'm looking for
With over 22 years founding and scaling a service business, I help leadership teams strengthen operations, improve how work gets done, and protect strategic client relationships.
I bring a practical, hands-on operator’s perspective. I’m genuinely curious and will jump in to test and understand technical or operational details when needed. I enjoy uncovering root causes through discovery and stakeholder conversations, then turning those insights into clear, actionable improvements—whether strengthening delivery and accountability, protecting key accounts, or implementing better systems (including practical AI tools).
I’m also passionate about mentoring and helping people grow in their roles. I’m currently open to Director-level opportunities in business operations and client experience. I’m especially drawn to companies that value real results, operational discipline, and thoughtful leadership.
Based in Lubbock, Texas, I’m a lifelong learner who believes good business is ultimately about helping people do their best work.
Experience
Work history, roles, and key accomplishments
Current
Founder & Advisor
New Caper
Mar 2026 - Present (4 months)
Founded New Caper to advise owners and leadership teams on operations, client retention, and organizational effectiveness. Preserved a six-figure client relationship and secured a three-year renewal. Identified 55–92% expansion opportunity on a key account. Improved accountability through an AI-supported workflow. Focus on practical execution and operational clarity.
Founder & Principal
Visual Notion
Jan 2004 - Mar 2026 (22 years 2 months)
Founded and led a creative and web strategy practice for 22 years, serving professional service firms, nonprofits, and financial services organizations. Owned the full client lifecycle—from acquisition and discovery through strategy, delivery, and long-term relationship management—earning repeat business and multi-year client relationships.
Education
Degrees, certifications, and relevant coursework
Amarillo College
Graphic Design
1997 - 1999
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Website
newcaper.comSalary expectations
145k-175k USD
Social media
Job categories
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