Open to opportunities

Carl Lester Iran

@carllesteriran

Message

Motivated customer support and data entry expert with leadership skills.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my data management skills while fostering a collaborative team environment.

I am a dedicated and detail-oriented professional with a strong background in customer support and data entry. My experience spans several roles, including Junior Data Specialist and Support Team Lead, where I honed my skills in data manipulation, client interaction, and team management. I pride myself on my ability to handle multiple projects efficiently while maintaining a high level of accuracy and client satisfaction.

Throughout my career, I have successfully led teams, conducted training sessions, and provided technical support to clients. My proficiency in tools such as HubSpot, Google Suite, and various project management platforms has enabled me to streamline processes and improve team performance. I am always eager to learn new skills and adapt to evolving challenges in the workplace.

Experience

Work history, roles, and key accomplishments

Junior Data Specialist

DTLA Insurance Solutions

Apr 2024 - Jun 2024 (2 months)

In this role, I managed data entry tasks using RadiusBob and HubSpot, performed web research for leads, and ensured data accuracy by checking for duplicates.

Data Entry RadiusBob HubSpot Web Research Data Analysis

Junior Data Specialist

Edrolo

Jan 2024 - Mar 2024 (2 months)

I provided administrative support to internal managers, managed student enrollments, and ensured data accuracy by cleaning existing records.

Data Entry Edrolo Excel Administrative Support Data Cleaning

Junior Data Specialist

Premier Synergy Financial

Sep 2023 - Jan 2024 (4 months)

As a Junior Data Specialist, I manipulated data and accurately inputted it into HubSpot, conducted web research for lead information, and ensured data accuracy by removing duplicates using Google Sheets.

Data Entry HubSpot Google Sheets Web Research Customer Support

Support Team Lead

VidCruiter

Mar 2020 - Apr 2023 (3 years 1 month)

As a Support Team Lead, I oversaw a team, conducted coaching sessions, managed tickets, and provided technical support, while generating performance reports using Google Suite.

Team Leadership Zendesk Freshdesk Asana Google Suite

Support Agent

VidCruiter

Mar 2015 - Apr 2020 (5 years 1 month)

I managed support tickets, resolved queries, and provided technical assistance, while performing administrative tasks and researching solutions to technical problems.

Technical Support Zendesk Freshdesk Asana Problem Solving

Virtual Assistant

Self Employed

Mar 2014 - Apr 2014 (1 month)

As a Virtual Assistant, I provided administrative and technical support, managed data entry projects, conducted web research, and ensured effective communication with clients.

Data Entry Web Research Microsoft Office Client Communication Administrative Support