Erica Santos

My name is Erica Yesenia Santos, and I am a dedicated professional with 4-5 years of experience in customer service and quality assurance. I pride myself on being authentic, a hard worker, and a team player. My journey began as a Customer Service Representative at Whole Food Corporation, where I provided exceptional service to customers and coworkers alike. I consistently aimed for five-star service, addressing concerns and questions with care and efficiency.

Currently, I work as a Quality Assurance Auditor at Alliant Health Insurance, where I audit sales calls to ensure compliance with company guidelines. My role involves handling complaints, conducting performance meetings, and maintaining high standards of accuracy in reporting. I have achieved a 92.00% accuracy rate in my audits, demonstrating my commitment to quality and detail. I am fluent in both English and Spanish, which enhances my ability to communicate effectively in diverse environments.