Open to opportunities

Erica Bradford

@ericabradford

Message

Client-focused REALTOR® with strong sales, negotiation, and customer service expertise.

United States

Message

What I'm looking for

I am seeking client-facing roles that leverage my sales and negotiation strengths, emphasize excellent service, and offer growth in real estate or travel sales.

I am a personable, resourceful REALTOR® trained in sales, communication and negotiation within a major Austin-based franchise. I bring tenacity and a strong work ethic to every client interaction, prioritizing results and trust.

I have over 10 years of customer service experience across roles that sharpened my active listening, empathy, patience, and conflict-resolution abilities. I leverage these skills to guide clients through complex decisions and deliver tailored solutions.

As a Cruise Consultant/Reservation Agent I specialized in planning and booking vacations, advising on destinations and itineraries, resolving issues, and upselling additional experiences to enhance client satisfaction.

I seek to combine my sales and client-service background with real estate expertise to create smooth, successful transactions and long-term client relationships.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown Franchise

Jul 2024 - Aug 2025 (1 year 1 month)

Provided client-focused customer service with emphasis on sales, communication and negotiation, demonstrating tenacity and a strong work ethic across daily interactions.

Customer Service Sales Communication Negotiation Empathy Patience Problem Solving

Customer Service Representative

Franchise (Austin-based)

Jul 2024 - Aug 2025 (1 year 1 month)

Provided customer service and sales support for a major Austin-based real estate franchise, demonstrating strong communication, negotiation, and problem-resolution skills over a 1-year tenure.

Customer Service Sales Communication Negotiation Problem Solving Active Listening Empathy Conflict Resolution

Customer Service Representative

Unknown

Jul 2024 - Aug 2025 (1 year 1 month)

Provided client-focused customer service with trained skills in sales, communication, and negotiation, demonstrating tenacity, resourcefulness, and a strong work ethic.

Customer Service Sales Communication Negotiation Empathy Patience Resourceful Problem Solving

Cruise Consultant

Franchise (Austin-based)

Sep 2023 - May 2024 (8 months)

Specialized in planning and booking cruise vacations, advising clients on itineraries and upselling experiences while resolving booking issues and supporting pricing and package inquiries.

Sales Upselling Customer Service Communication Problem Solving Conflict Resolution

Cruise Consultant

Unknown

Sep 2023 - May 2024 (8 months)

Specialized in planning and booking cruise vacations, advising clients on destinations and itineraries, resolving issues, and upselling additional experiences to increase revenue.

Sales Customer Service Upselling Communication Problem Solving Conflict Resolution Active Listening

Cruise Consultant

Unknown Franchise

Sep 2023 - May 2024 (8 months)

Specialized in planning and booking cruise vacations, advising clients on destinations and itineraries, upselling add-ons, and resolving customer issues to improve satisfaction.

Sales Customer Service Upselling Communication Problem Solving Conflict Resolution Active Listening